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Business Applications (CRM/ERP/HR) contract fairness

How client-friendly are Business Applications (CRM/ERP/HR) providers’ terms? Each provider gets a fairness score from 0 to 100, rated by AI across the clauses that matter most to customers. Higher is fairer to you; lower leans in the provider’s favour. Informational only, not legal advice.

Overall ranking

Averaged across the document types where these providers can be compared head-to-head (Acceptable Use Policy, Data Processing, Master Service Agreement, Product Terms, Service Level Agreement, Terms of Service).

  1. 1ServiceNowRating49/100
  2. 2HubSpotRating48/100
  3. 3SalesforceRating37/100
  4. 4WorkdayRating34/100
  5. 5OracleRating32/100

By document type

Acceptable Use Policy

  1. 1HubSpotRating45/100
  2. 2WorkdayRating38/100
  3. 3SalesforceRating25/100

Data Processing

  1. 1WorkdayRating64/100
  2. 2ServiceNowRating62/100
  3. 3HubSpotRating50/100
  4. 4SalesforceRating44/100

Master Service Agreement

  1. 1SalesforceRating52/100
  2. 2ServiceNowRating50/100
  3. 3OracleRating32/100

Privacy Policy

  1. 1FloQastRating29/100

Product Terms

  1. 1ServiceNowRating32/100
  2. 2WorkdayRating21/100

Professional Services

  1. 1ServiceNowRating30/100

Service Level Agreement

  1. 1ServiceNowRating50/100
  2. 2WorkdayRating38/100

Terms

  1. 1HubSpotRating35/100

Terms of Service

  1. 1HubSpotRating48/100
  2. 2SalesforceRating25/100
  3. 3WorkdayRating9/100

Website Terms of Use

  1. 1ServiceNowRating35/100