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Business Applications (CRM/ERP/HR) — contract fairness

How client-friendly are Business Applications (CRM/ERP/HR) providers’ terms? Higher scores mean more balanced, customer-favourable terms. Informational only — not legal advice.

Overall ranking

Averaged across the document types where these providers can be compared head-to-head (Acceptable Use Policy, Data Processing, Terms of Service).

  1. 1HubSpot50/100 · Balanced
  2. 2Workday37/100 · Vendor-favourable
  3. 3Salesforce31/100 · Vendor-favourable

By document type

Acceptable Use Policy

  1. 1Workday38/100 · Vendor-favourable
  2. 2Salesforce25/100 · Vendor-favourable

Data Processing

  1. 1Workday64/100 · Balanced
  2. 2HubSpot50/100 · Balanced
  3. 3Salesforce44/100 · Vendor-favourable

Master Service Agreement

  1. 1Oracle32/100 · Vendor-favourable

Privacy Policy

  1. 1FloQast29/100 · Vendor-favourable

Product Terms

  1. 1Workday21/100 · Vendor-favourable

Service Level Agreement

  1. 1Workday38/100 · Vendor-favourable

Terms of Service

  1. 1Salesforce25/100 · Vendor-favourable
  2. 2Workday9/100 · Vendor-favourable