ServiceNow

Cloud Observability Addendum

This addendum modifies ServiceNow's standard agreement to specify terms and conditions specific to the Cloud Observability Service, including customer support, data security, and privacy commitments.

Customer Support Addendum

This addendum defines ServiceNow's customer support scope, including support portal access, case priority levels, target response times, and excluded services such as implementation and training.

Data Processing Addendum

This Data Processing Addendum defines ServiceNow's obligations and responsibilities as a data processor when handling personal data on behalf of customers, including processing instructions, data protection compliance, and sub-processor arrangements.

Data Security Addendum

A data security addendum that outlines ServiceNow's security program, policies, and controls for protecting customer data, including requirements for certifications, audits, and compliance with industry standards like ISO 27001 and SOC 2.

Ordering Agreement

An ordering agreement that establishes the general terms and conditions governing ServiceNow's provision of subscription services to customers, including payment terms, service responsibilities, and data protection obligations.

Product-Specific Terms

Product-specific terms governing the use of ServiceNow's Subscription Services, including provisions for centralized environments, public cloud infrastructure, and data processing arrangements.

Restricted and Self-Hosted Product-Specific Terms

Product-specific terms governing ServiceNow's restricted and self-hosted subscription services, with particular emphasis on advanced AI and data products, their limitations, and data ownership rights.

Restricted and Self-Hosted Usage Policy

Policy governing the use of ServiceNow's restricted and self-hosted offerings, including Advanced AI and Data Products, with specific terms for third-party AI services and usage restrictions.

Self-Hosted Software License Agreement

Service level agreement and licensing terms for ServiceNow's self-hosted software, covering support obligations, upgrades, and customer responsibilities during the license term.

Software Spend Detection and Software Asset Management Content Service Addendum

This addendum governs the use of ServiceNow's Software Spend Detection Application and Software Asset Management Content Service, specifying how customer financial transaction data is processed and used for predictive analytics.

Sweagle Addendum

This addendum modifies the terms and conditions of ServiceNow's master agreement specifically for the Sweagle Product, defining how the Sweagle service integrates with and is governed under the broader ServiceNow agreement.

Third Party Hosted Product Addendum

This addendum specifies the terms for ServiceNow subscription products that use third-party data hosting providers, addressing data transfer, security responsibilities, and sub-processor arrangements between ServiceNow and its customers.

Upgrade Policy

ServiceNow's policy regarding software upgrade requirements, support timelines for release families, and the company's approach to maintaining customer instances on current and secure versions.

Website Terms of Use

Terms of use governing access to and use of ServiceNow's websites, including community services, documentation, and related resources.