Salesforce

Acceptable Use Policy

This policy establishes rules and restrictions for customers' use of Salesforce's artificial intelligence services, including generative AI, prohibiting uses such as automated decision-making with legal effects, generating professional advice, and discrimination based on protected characteristics.

Acceptable Use Policy

This policy defines acceptable use restrictions and prohibited activities for Salesforce customers, including restrictions on illegal content, malicious behavior, and violations of third-party rights across all Salesforce services including Slack.

Anti-Spam Policy

This policy establishes requirements for customers using Salesforce services to send messages, including prohibitions on spam, requirements for explicit recipient consent, and mandatory unsubscribe mechanisms.

Data Act Addendum

This addendum governs customer rights under the EU Data Act to request switching of services and deletion of data from Salesforce, specifying the process, timelines, and obligations for data portability and deletion.

Data Processing Addendum

This Data Processing Addendum outlines the terms and conditions for how Salesforce processes personal data on behalf of customers, including compliance with data protection regulations and the use of Standard Contractual Clauses for international data transfers.

Data Processing Addendum Amendment

An amendment to Salesforce's Data Processing Addendum that implements Standard Contractual Clauses (SCCs) for international data transfers, particularly for EU, EEA, Swiss, and UK personal data transfers to countries without adequate data protection.

Data Processing Addendum Amendment

An amendment to Salesforce's Master Service Agreement Data Processing Addendum that updates UK and Swiss data protection provisions, including modifications to supervisory authority designations and governing law clauses.

Infrastructure and Sub-processors

This document lists Salesforce's sub-processors, infrastructure providers, and data processing locations for Salesforce cloud services, detailing which third-party entities process customer data and how different services utilize multiple infrastructure environments.

Master Services Agreement

This Master Services Agreement governs the acquisition and use of Salesforce (SFDC) cloud services, including definitions of key terms, service provisions, and the rights and obligations of both the customer and Salesforce.

Salesforce Starter for Slack Terms of Service

Terms governing the use of Salesforce Starter for Slack, a free Salesforce service integrated with Slack that incorporates the Salesforce Main Services Agreement and product-specific terms.