zendesk

AI Services Addendum

This addendum specifies terms governing Zendesk's AI Services, including identification of AI features, governance and security requirements, data handling practices, and responsibilities for AI-powered functionality within Zendesk's platform.

Accessibility Policy

Zendesk's accessibility policy outlining their commitment to WCAG 2.1 AA standards and practices for ensuring their customer service software is accessible to all users, including those using assistive technology.

Application Developer and API License Agreement

This agreement governs developers' access and use of Zendesk's APIs, including the terms for creating applications and integrations that interact with Zendesk services.

Cookie Notice

Zendesk's Cookie Notice explains how the company uses cookies, web beacons, pixels, tags, session replay tools, and other tracking technologies on its websites, and describes user choices regarding these technologies.

Customer Agreement

Zendesk's primary customer agreement that governs access to and use of Zendesk services, including terms for paid subscriptions and free trials.

Data Processing Agreement

Zendesk's Data Processing Agreement outlining the parties' obligations regarding the processing of personal data, including data protection responsibilities, breach notification procedures, and compliance with applicable data protection laws.

Enterprise Security Measures

This document outlines Zendesk's enterprise-level security measures and controls for protecting customer service data, including data transmission safeguards, incident response procedures, and compliance certifications.

Government Data Request Policy

Zendesk's policy for handling government data requests and direct access by law enforcement or government authorities to personal data, including procedures for prior assessment and notification.

In-Product Cookie Policy

Policy governing the use of cookies in Zendesk's in-product experience, detailing how cookies are deployed and managed for users interacting with the platform.

Innovation Security Measures

This document outlines the security measures and protections that Zendesk implements for its Innovation Services, including policies for data transmission, incident response, access control, and physical security of data centers.

Innovation Services List

This document lists Zendesk's Innovation Services, including Contact Center Innovation Services and Forethought AI Agents, which are designated as innovation offerings under the Zendesk Customer Agreement.

Marketplace Terms of Use

Terms governing the use of Zendesk's online marketplace for third-party applications and software services that integrate with Zendesk services via API.

Partner Agreement

Agreement governing the terms, obligations, and rights of Zendesk partners authorized to market, sell, and support Zendesk services, including payment terms, intellectual property, and termination provisions.

Privacy Notice

This Privacy Notice explains how Zendesk collects, uses, discloses, and stores personal data when Zendesk acts as a data controller, including for website visitors and business contacts, and provides region-specific privacy information for various jurisdictions.

Professional Services Terms and Conditions

Terms and conditions governing Zendesk's provision of professional services, including scope, performance standards, personnel qualifications, acceptance procedures, charges, and warranties for services delivered under statement of work agreements.

Promotional Credits Policy

This policy outlines Zendesk's terms for promotional credits, including how credits can be issued, used, transferred, and expired. It covers the conditions under which Zendesk may offer, withdraw, or cancel promotional credits for its services.

Region-Specific Terms

Region-specific terms that apply to Zendesk's services in different countries, addressing privacy laws and data protection requirements that may override the standard service agreement.

Reseller Customer Agreement

Terms and conditions governing customer access to and use of Zendesk services acquired through authorized resellers, establishing the relationship between end customers, resellers, and Zendesk.

Service Data Deletion Policy

This policy describes how Zendesk deletes customer service data when accounts are cancelled, terminated, or migrated across Zendesk's suite of products and services.

Sub-processors

A list of sub-processors and data processors used by Zendesk in delivering its cloud-based customer service platform, along with their roles and locations for data processing compliance.

US State Addendum

A US state data protection addendum that outlines how Zendesk processes personal data on behalf of customers in compliance with applicable US state data protection laws.

User Content and Conduct Policy

This policy establishes acceptable use guidelines for Zendesk's services, prohibiting customers, agents, and end users from using the platform for abusive, harmful, illegal, or otherwise objectionable content and conduct. It outlines prohibited activities including spam, illegal content, and fraudulent activities, with provisions for account suspension and content removal.