twilio

Acceptable Use Policy

Twilio's Acceptable Use Policy defining prohibited activities and conduct rules for customers and end users of Twilio's communication services and products.

Data Protection Addendum

This Data Protection Addendum governs how Twilio processes customer personal data and establishes obligations under applicable global data protection laws including GDPR, CCPA, and other regional regulations.

Online Terms Updates

A page documenting updates and changes to Twilio's legal terms and conditions, including Terms of Service, privacy policies, data protection agreements, and other customer and supplier agreements across multiple jurisdictions and product lines.

Security Overview

This document outlines Twilio's security program, certifications, and technical and organizational controls implemented to protect customer data and services from unauthorized access, disclosure, and theft.

Service Country Specific Terms

This document outlines Twilio's service-specific and country-specific requirements that customers must comply with when using Twilio's services, including restrictions and policies for various communication services and regions.

Service Level Agreement

This document outlines the service level agreements for Twilio's cloud communication APIs and services, specifying uptime guarantees and service coverage for Twilio APIs, Flex, Segment, and other platform offerings.

Support Plans

Twilio's support plan offerings, including Developer, Production, Business, and Personalized tiers with guaranteed response times, support channels, and technical account manager access based on subscription level.

Terms of Service

Twilio's primary terms of service governing the use of its cloud communication platform and related services, including definitions, fees, data ownership, liability limitations, and termination provisions.