Nexthink

AI Localization AI Model Card

An AI model card documenting Nexthink's AI Localization capability, which uses AWS Bedrock-hosted language models to automatically translate guide content within the Nexthink Adopt platform while maintaining structure and ensuring data privacy.

Adopt AI Model Card

Documentation for the Nexthink Adopt Guide Recorder AI model card, which details how the feature generates guide content using large language models hosted on AWS Bedrock to interpret user in-app journeys and automate guide creation within the Adopt Editor.

Artificial Intelligence (AI) Policy

Nexthink's policy establishing guidelines and principles for the use of artificial intelligence technologies within the organization and its products, covering compliance, data protection, intellectual property, transparency, and security standards.

Assist AI Model Card

Model card for Nexthink Assist, an AI-powered feature that helps IT teams detect and resolve Digital Employee Experience issues through natural language queries and image inputs, detailing the model's inputs, outputs, intended use, and data flow.

Cloud Data Processing Addendum

A data processing addendum that outlines Nexthink's obligations as a processor of personal data on behalf of customers, covering compliance with GDPR, CCPA, CPRA, and other data protection laws.

Data Processing Addendum - Cloud France

This document is a Data Processing Addendum (DPA) for Nexthink Cloud Services, specifying how Nexthink processes personal data on behalf of its customers in compliance with GDPR, CCPA, and other data protection laws.

Data Processing Annex - France

This document outlines Nexthink's data processing activities in France, specifying the types of personal data collected, the purposes of processing, data subjects, processing operations, and hosting providers for customer data and services.

Data Processing Schedule

This document outlines Nexthink's data processing activities, including the types of personal data collected, categories of data subjects, processing operations, and details about hosting providers and subprocessors used in delivering their analytics and remediation platform.

Function Thinklets JS Generator AI Model Card

Model card documenting the Workflow Function Generator, an AI-powered feature that generates JavaScript code for automated workflows based on natural language prompts, including its intended use, data flow, and technical specifications.

Information Security Addendum

An information security addendum that details Nexthink's security program requirements, including policies, procedures, and controls aligned to ISO 27001 and SOC 2 Type 2 standards for protecting customer data.

Information Systems Security Addendum

French-language security addendum specifying Nexthink's information systems security program, requirements, and controls for protecting customer data in compliance with ISO/IEC 27001 and SOC 2 Type 2 standards.

Insights AI Model Card

An AI model card documenting Nexthink Insights, an AI-powered capability within the Nexthink Infinity platform designed for Digital Employee Experience troubleshooting, prioritization, and root cause analysis using GenAI models.

Main Services Agreement - DACH Region

Main Services Agreement governing the provision of Nexthink's software-as-a-service and on-premise deployment services, including scope of services, license grants, and terms applicable to the D-A-CH region.

Main Services Agreement - France

Main Services Agreement for Nexthink's cloud-based and on-premise software services, covering the terms, conditions, and licensing rights for the delivery of Nexthink's SaaS and software products to customers in France.

Main Services Agreement - Rest of World

Master Services Agreement governing the provision of Nexthink's software-as-a-service and on-premise products, including scope of services, limited license rights, and general terms between Nexthink and its customers.

Main Services Agreement - United States

Main Services Agreement for Nexthink's cloud-based and on-premise software services, defining the terms under which Nexthink grants customers limited license rights to use the Services and related documentation.

Services Framework Agreement - France

Framework service agreement for Nexthink's software and cloud services in France, covering licensing terms, service scope, and usage rights for SaaS and on-premises deployments.

Services Terms

Hub page listing Nexthink's main service agreements, support terms, data processing addendum, and security addendum covering the use of Nexthink software and related cloud services across multiple regions.

Services d'Assistance Standards - France

This document outlines Nexthink's standard support services terms, including support levels, response times, and escalation procedures for customers reporting service issues.

Spark AI Model Card

This document details the design, data usage, limitations, and compliance safeguards of Nexthink Spark AI, an intelligent conversational AI assistant integrated into enterprise chat platforms to help employees with IT support and troubleshooting.

Support Addendum

This document outlines Nexthink's standard support services, including support levels, response time targets for different priority incidents, and helpdesk availability terms for customers experiencing service issues.

Terms and Conditions

Terms and conditions governing the use of Nexthink's website, covering intellectual property rights, license restrictions, and user obligations for accessing the company's online properties and materials.

Transfer Impact Assessment Factsheet

Factsheet documenting Nexthink's transfer impact assessments for data transfers between the EU and non-EU countries under GDPR and Standard Contractual Clauses, including details on data processing activities and scope.